Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
To learn more, visit: http://www.wacom.com/en-us/support?guid ... ListPage-1

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Cintiq 13hd screen signal fail

Cintiq and Cintiq Pro
Posts: 3
Joined: Wed 5. Jul 2017, 09:19

Cintiq 13hd screen signal fail

Postby Rhymoario » Wed 5. Jul 2017, 09:30

I have search the whole forum and google out all the answers but they dont work for my situation. When i baught the tables at first it work with no problem. It was fine for like 6 hours then i started having problem with the display after i restarted the laptop i dont have the screen on the cintiq (no signal).
I have tried re installing the software but it didnt change anything. I have another display and even disconnected it to make sure the screen gets extended to cintiq but still no luck.
Tablet works like intous. But i dont get a signal on it. My GPU is gforce 850m and have tried updating it.
There is another laptop and cintiq worked as soon as i pluged it. Both laptops are asus n551 and n552.
Please help me as i have projects on my hand that i need to deliver.
Thank you guys in advance.

Posts: 459
Joined: Tue 29. Nov 2016, 09:46

Re: Cintiq 13hd screen signal fail

Postby wacom1 » Wed 5. Jul 2017, 13:30

The 'No signal' message means that there is no signal coming from the computer. That could be a problem with the cable connection, or the screen is not activated in Windows or graphics driver display settings. Go to Window display settings, the device should be shown, but you may need to activate it in mirror mode or as extended desktop.

Return to “Pen Displays”