New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
To learn more, visit: http://www.wacom.com/en-us/support?guid ... ListPage-1

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Cintiq pro 13, macbook pro, tablet not recognised, pen stops working, buggy

Cintiq and Cintiq Pro
andragiammy
Posts: 1
Joined: Wed 5. Jul 2017, 09:11

Cintiq pro 13, macbook pro, tablet not recognised, pen stops working, buggy

Postby andragiammy » Wed 5. Jul 2017, 11:43

I recently bought a cintiq pro 13 and I'm having some annoying issues on my macbook pro.
I have a mid 2010 macbook pro (updated OS sierra 10.12.5) with mini display port (not thunderbolt) and usb 2.0 port, the issue I seem to have with my cintiq is the connection, most of the time the tablet is not recognised by the wacom desktop center, sometimes it works for about 10 minutes than the pen stops working and the tablet is not recognised anymore, other times it works but the pen signal is extremely buggy, in short I pass my time switching the tablet on and off to get it to work.
I've unistalled and reinstalled several times the driver deleting previous preferences but it doesn't seem to work, I don't know if the problem is the fact that I have usb 2.0 ports instead of 3.0 or that I don't have a thunderbolt, but none of this is written in the specifications of the product. Shortly I don't know where the problem is, is in my mac or in the driver? in this forum I've read about other people with similar issues who have the latest mac so I don't know if buying a new one will solve my problem.

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