Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
To learn more, visit: http://www.wacom.com/en-us/support?guid ... ListPage-1

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Wacom Cintiq Companion Hybrid - Not Charging

Cintiq and Cintiq Pro
Fritzaimee
Posts: 6
Joined: Sat 11. Mar 2017, 19:24

Wacom Cintiq Companion Hybrid - Not Charging

Postby Fritzaimee » Mon 10. Jul 2017, 02:13

Hi, I have been experiencing an issue with my Wacom Cintiq Companion hybrid as of yesterday since installing it on another computer. Now, the installation is fine, runs as a regular cintiq. The issue is that the tablet will NOT charge as an android tablet and I am unsure as to why this is happening. When the tablet is "charging" without being connected to my computer, in other words as an android device, it will say "charging, 0%" and it will stay like that. It will not charge! What is the issue here? Have I accidently damaged my tablet or the cable? Help>

artistebot
Posts: 8
Joined: Mon 2. Jan 2017, 20:23

Re: Wacom Cintiq Companion Hybrid - Not Charging

Postby artistebot » Mon 10. Jul 2017, 05:32

Have you encountered any issues with connecting to the computer via cable? Did you try system reset?

Fritzaimee
Posts: 6
Joined: Sat 11. Mar 2017, 19:24

Re: Wacom Cintiq Companion Hybrid - Not Charging

Postby Fritzaimee » Tue 11. Jul 2017, 01:05

I have 0 issues connecting to computer, by system reset do you mean the andriod os?


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