Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
To learn more, visit: http://www.wacom.com/en-us/support?guid ... ListPage-1

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Cintiq 27QHD Touch - Pinch Zoom no longer working

Cintiq and Cintiq Pro
Posts: 30
Joined: Wed 4. Jan 2017, 09:35

Re: Cintiq 27QHD Touch - Pinch Zoom no longer working

Postby cgenmedia » Tue 28. Feb 2017, 07:19

DaveLeDev wrote:Unfortunately, problems persist even with the latest drivers (6.3.20-7). While more stable, sometimes the right third of the screen won't register input, and 3DS Max commandeers all touch input (regardless of interaction settings) and breaks input. It necessitates losing focus of 3DS Max and toggling touch input. The older drivers (6.3.17-3) remain to be the most reliable.

Yes I agree, 6.3.17-3 is most stable, and I find 6.3.18-3 stable also


Posts: 14
Joined: Wed 4. Jan 2017, 11:43

Re: Cintiq 27QHD Touch - Pinch Zoom no longer working

Postby kenmadsen » Mon 6. Mar 2017, 16:03

After extensive testing, i have had to move back to 6.3.17 as well.

Posts: 3
Joined: Wed 22. Mar 2017, 08:30

Re: Cintiq 27QHD Touch - Pinch Zoom no longer working

Postby NorthumbrianTin » Wed 22. Mar 2017, 15:07

Any chance of a link to the older drivers please guys
Cheers D.

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