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Re: Cintiq 27QHD Touch - Pinch Zoom no longer working

Posted: Thu 5. Jan 2017, 09:11
by cgenmedia
Wacom have just posted a new driver on the 4th. Will give it a go to see if it makes a difference

Re: Cintiq 27QHD Touch - Pinch Zoom no longer working

Posted: Thu 5. Jan 2017, 09:30
by ricoholmes
Superb! Do let us know how it pans out :)
Now I have everything working fine with the 6.3.17-3 drivers I'm reluctant to update unless absolutely necessary.

Re: Cintiq 27QHD Touch - Pinch Zoom no longer working

Posted: Thu 5. Jan 2017, 09:53
by cgenmedia
OK so i did everything by the book, removed old drivers first, and clean install of new one.
General windows functionality is fine, but in Adobe products panning is still sticky and pinch zoom and rotate is still intermittent functionality, which is basically not useful a tall. So once again have rolled back
Anyway, hope this helps if anyone is thinking of updating, who predominantly uses Adobe software

Scott

Re: Cintiq 27QHD Touch - Pinch Zoom no longer working

Posted: Thu 5. Jan 2017, 11:15
by kenmadsen
cgenmedia wrote:OK so i did everything by the book, removed old drivers first, and clean install of new one.
General windows functionality is fine, but in Adobe products panning is still sticky and pinch zoom and rotate is still intermittent functionality, which is basically not useful a tall. So once again have rolled back
Anyway, hope this helps if anyone is thinking of updating, who predominantly uses Adobe software

Scott


Thank you for the testing :) Think i will have to wait then

Re: Cintiq 27QHD Touch - Pinch Zoom no longer working

Posted: Thu 5. Jan 2017, 13:08
by ricoholmes
Thank you Scott ! I'll stay clear as well in that case :)

Re: Cintiq 27QHD Touch - Pinch Zoom no longer working

Posted: Fri 6. Jan 2017, 10:47
by kenmadsen
It is pretty interesting to note that such a big thing can have slipped past the testing team in 3 driver releases. You would believe they would be testing such things on their 'flagship' devices on some of the most known applications.

Or is it once again a device firmware version issue? Running firmware 1.03 on mine.

Re: Cintiq 27QHD Touch - Pinch Zoom no longer working

Posted: Sat 7. Jan 2017, 16:05
by cgenmedia
kenmadsen wrote:It is pretty interesting to note that such a big thing can have slipped past the testing team in 3 driver releases. You would believe they would be testing such things on their 'flagship' devices on some of the most known applications.

Or is it once again a device firmware version issue? Running firmware 1.03 on mine.


Not sure where to look for a firmware version? I know where to find driver info

Scott

Re: Cintiq 27QHD Touch - Pinch Zoom no longer working

Posted: Sat 7. Jan 2017, 19:19
by kenmadsen
cgenmedia wrote:
kenmadsen wrote:It is pretty interesting to note that such a big thing can have slipped past the testing team in 3 driver releases. You would believe they would be testing such things on their 'flagship' devices on some of the most known applications.

Or is it once again a device firmware version issue? Running firmware 1.03 on mine.


Not sure where to look for a firmware version? I know where to find driver info

Scott


Wacom Tablet Properties -> About -> Diagnose... under the device info: Version field

Re: Cintiq 27QHD Touch - Pinch Zoom no longer working

Posted: Mon 9. Jan 2017, 08:33
by cgenmedia
kenmadsen wrote:
cgenmedia wrote:
kenmadsen wrote:It is pretty interesting to note that such a big thing can have slipped past the testing team in 3 driver releases. You would believe they would be testing such things on their 'flagship' devices on some of the most known applications.

Or is it once again a device firmware version issue? Running firmware 1.03 on mine.


Not sure where to look for a firmware version? I know where to find driver info

Scott


Wacom Tablet Properties -> About -> Diagnose... under the device info: Version field


Ah thats great thanks. I'm running version 1.03 on the Cintiq and 1.05 under touch info. I wonder if it is a firmware issue then? Although everything works fine for me under the previous driver 18-3, apart from it being a little too sensitive. As I'm drawing, my 'on screen menus' keep popping up when i dont want them, rather than only upon command with a 3 finger tap.

Scott

Re: Cintiq 27QHD Touch - Pinch Zoom no longer working

Posted: Mon 9. Jan 2017, 08:55
by ricoholmes
hmm interesting .. running firmware 1.01 on mine apparently. do they do firmware updates ? I've certainly never seen them