Hurricane Florence Alert:
A rather large hurricane is set to hit the East Coast of the United States at the end of this week. Because of its size and threat to life & property there have already been significant evacuations in the areas expected to be hit worst. Hopefully things do not turn out as bad, but we will probably see shipping delays to and from that area (our North America distribution center is in Memphis, TN, close to the area).
If you are in the US region and you order something during this period, please see check https://www.ups.com/us/en/service-alerts.page?id=alert1 for possible alerts.

Wacom Drivers:
June 2018: New drivers released version 6.3.30-6 for Win and 6.3.30-2 for Mac, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Cintiq Pro 13HD No Recognized by Laptop

Cintiq and Cintiq Pro
nyathan
Posts: 2
Joined: Sat 15. Jul 2017, 21:54

Cintiq Pro 13HD No Recognized by Laptop

Postby nyathan » Sat 15. Jul 2017, 21:59

I recently got a 13HD Cintiq about 2 weeks ago and it has been working fine until today. I use a 2014 Macbook Pro. I think I was installing the pen update and it failed for no reason? Now my computer refuses to recognize the Cintiq being connected to my laptop and the buttons on the Cintiq won't even work.

Wacom Desktop Center says all my drivers are up to date now. I have tried deleting and reinstalling the drivers to no avail, along with restarting. Please help, I didn't save up $1k just to get a big useless monitor!!

Kanethy
Posts: 2
Joined: Wed 25. Oct 2017, 09:56

Re: Cintiq Pro 13HD No Recognized by Laptop

Postby Kanethy » Wed 25. Oct 2017, 11:05

Hi, I have the same issue, my computer doesn't recognize my tablet, the screen appears but pen touch and any buttons don't work. Tried everything, the issue should come from the usb connection, but I don't know what to do... help..


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