Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
To learn more, visit: http://www.wacom.com/en-us/support?guid ... ListPage-1

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Did I Really Ruin My Cintiq 13HD?

Cintiq and Cintiq Pro
nyathan
Posts: 2
Joined: Sat 15. Jul 2017, 21:54

Did I Really Ruin My Cintiq 13HD?

Postby nyathan » Sun 16. Jul 2017, 03:17

Hello!

About two weeks ago I purchased a new Cintiq 13HD, and it has been working fine from then to yesterday. Today, I went to install the new pen update, and I guess I forgot one of the chords for plugging in my Cintiq because it immediately responded with PROGRAMMING FAILED in all red. I restarted everything, hoping it would help, but now my laptop (2014 Macbook Pro) won't recognize that my Cintiq is connected at all! The LED buttons at the top of the Cintiq have also ceased to work. There has been maybe one time it was plugged in and the pen didn't work, but the touch did, but only on the laptop screen in a completely uncalibrated way.

So far I have tried: Restarting the laptop
Restarting the Cintiq
Restarting both
Installing the drivers again
Uninstalling and reinstalling the drivers
Resetting all settings
Just deleting/uninstalling all wacom files and software, then redownloading
Contacting customer support (it's Saturday now so no response until Monday)

Nothing's helped so far, please help! I saved up so much to get this Cintiq, I don't want it to turn into just a big useless monitor!

wacom1
Posts: 458
Joined: Tue 29. Nov 2016, 09:46

Re: Did I Really Ruin My Cintiq 13HD?

Postby wacom1 » Mon 17. Jul 2017, 06:57

Make sure the USB cable is connected properly and reset driver settings. If that fails to work, there is a problem with the hardware and the unit needs repair. Further steps then depend on your loacation and where you bought the tablet.


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