New drivers posted for Mac and Win, version 6.3.25. Now supporting OSX High Sierra. Windows driver 6.3.25-3 has a known issue when using the WL Kit - this will be fixed soon. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

For clicking problems with Google Chrome see:
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New MacBookPro 2017 and Wacom Cintiq 21"UX 2010 problem

Cintiq and Cintiq Pro
kaneda99
Posts: 2
Joined: Mon 24. Jul 2017, 12:39

New MacBookPro 2017 and Wacom Cintiq 21"UX 2010 problem

Postby kaneda99 » Mon 24. Jul 2017, 12:54

Hi, I bought a NewMacbookPro with Thunderbolt 3 / USB C, I tried to connect the Wacom Cintiq 21" UX (2010) to the MacBookPro with the 2 cables
DVI --> Minisplay Port
MiniDisplay Port --> Thunderbolt 3 (but it does not work)

Then I bought it a new adapter DVI --> USB/C
www.amazon.it/gp/product/B06ZZM5JSR/ (Unfortunately this product also does not work) black screen on Wacom, absolutely no signal.

Today I ordered a new adapter DVI --> USB/C (from StarTech) , I hope it works but I don't know.

I have noticed that in the various threads many people had problems with usb-c.

Any solution?
Thanks!

claudiocerri
Posts: 6
Joined: Mon 29. May 2017, 06:54

Re: New MacBookPro 2017 and Wacom Cintiq 21"UX 2010 problem

Postby claudiocerri » Tue 25. Jul 2017, 12:23

I've the same problem, but with new imac 2017 with usbc/thunderbolt 3. I bought a usbc to display port + display port to mini display port + minidisplay port to dvi and I bought a usbc to dvi adaptor, but the results are the same: NO SIGNAL. It's a big problem. I need the cintiq for work. Please Wacom tell me how I can connect the Cintiq 21 UX with thunderbolt 3 port.

kaneda99
Posts: 2
Joined: Mon 24. Jul 2017, 12:39

Re: New MacBookPro 2017 and Wacom Cintiq 21"UX 2010 problem

Postby kaneda99 » Fri 28. Jul 2017, 12:39

Ok, After many tests now I successfully attached my Wacom Cintiq 21" UX 2010 to a New MacBook Pro 15" (2017)
with this adapter (from Startech) DVI --> USB/C
https://www.amazon.it/gp/product/B01BJ0HQK6

Finally this adapter works!

claudiocerri
Posts: 6
Joined: Mon 29. May 2017, 06:54

Re: New MacBookPro 2017 and Wacom Cintiq 21"UX 2010 problem

Postby claudiocerri » Sat 29. Jul 2017, 11:37

Thank you for sharing! I'll buy one immediately

claudiocerri
Posts: 6
Joined: Mon 29. May 2017, 06:54

Re: New MacBookPro 2017 and Wacom Cintiq 21"UX 2010 problem

Postby claudiocerri » Tue 1. Aug 2017, 22:26

It work also on new iMac 2017! Now I can use my old cintiq again

harrisonut
Posts: 1
Joined: Fri 4. Aug 2017, 14:14

Re: New MacBookPro 2017 and Wacom Cintiq 21"UX 2010 problem

Postby harrisonut » Fri 4. Aug 2017, 14:17

Oh, I recently also came across this adapter (from Startech), bought it and it seems like everything is ok. By the way, I recently encountered this problem, because I bought a new MacBook 2017 to replace the old 2014 and I needed it to work for my new application on C# (if you're interested, check out my blog https://assignment.essayshark.com/blog/ ... om-1-to-5/), and of course to work with Wacom Cintiq.


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