Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
To learn more, visit: http://www.wacom.com/en-us/support?guid ... ListPage-1

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

6.3.23-4 mac - tablet stopped working altogether on link

Cintiq and Cintiq Pro
aernative
Posts: 20
Joined: Wed 28. Jun 2017, 09:05

6.3.23-4 mac - tablet stopped working altogether on link

Postby aernative » Thu 27. Jul 2017, 14:18

No display on wacom link (usb+display port).

No joy even after uninstall - reinstall - hours wasted today messing about trying to make this work.

Only worked on my macbook-pro via USB-C after an hour and a half of uninstalls/reinsitalls.

Is this a common issue - will try previous driver as last resort. Feel like I'm being punished for trying to use the tablet with 2 machines (one older iMac with link and a bang up-to-date MBP). Is there something in the tablet holding preferences and getting it confused?

I'm so close to packing this up and sending it back... come on Wacom!

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