New user account
If you have trouble to create a new user account and do not receive a confirmation Email, please contact our customer support https://www.wacom.com/en-gb/support and we will manually approve your account.
Please send an Email in which you tell us that you agree our Wacom privacy policy. Thank you for your understanding.

Wacom Drivers
June 2018: New drivers released version 6.3.30-6 for Win and 6.3.30-2 for Mac, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Cintiq Pro 16

Cintiq and Cintiq Pro
Tacocat
Posts: 1
Joined: Sat 29. Jul 2017, 14:51

Cintiq Pro 16

Postby Tacocat » Sat 29. Jul 2017, 15:04

Hello,

i recently got my Cintiq Pro 16 and i have 2 major problems. First thing i noticed is a weird distortion when i put the pen on the display. Its most notivable on the lower half of the display. It seems like lot of people have this problem with the Pro 16 so i guess there is no way to fix this? If someone got a solution i would be very thankful.

But the biggest problem i have with this product is the huge amount of parallax once the curser leaves the middle screenspace. It gets up to around ~0,7 cm on the outer sides and edges. Even heavier on the left side. I already calibrated the device more then 10 times, it wont get better. I actually have no clue if this is just normal or if my unit is broken. The lack of parallax was one of the main reasons i got this device, so i am pretty disappointed actually.

Does it have something to do with the fact, that i am actually using a displayport cable that can only output 2k? Any help is greatly appreciated.

wacom4
Posts: 104
Joined: Tue 29. Nov 2016, 09:49

Re: Cintiq Pro 16

Postby wacom4 » Mon 31. Jul 2017, 08:01

I think this is a case for http://www.wacom.com/support/contact-support.
The deviation of pen vs cursor can be caused by using the Cintiq in mirrored mode when the mapping between screen size and useable pen size is "off".


Return to “Pen Displays”