New drivers posted for Mac and Win, version 6.3.25. Now supporting OSX High Sierra. Windows driver 6.3.25-3 is updated to versiob 6.3.25-5 now to fix an issue with the WL Kit. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Cintiq Pro 16

Cintiq and Cintiq Pro
Tacocat
Posts: 1
Joined: Sat 29. Jul 2017, 14:51

Cintiq Pro 16

Postby Tacocat » Sat 29. Jul 2017, 15:04

Hello,

i recently got my Cintiq Pro 16 and i have 2 major problems. First thing i noticed is a weird distortion when i put the pen on the display. Its most notivable on the lower half of the display. It seems like lot of people have this problem with the Pro 16 so i guess there is no way to fix this? If someone got a solution i would be very thankful.

But the biggest problem i have with this product is the huge amount of parallax once the curser leaves the middle screenspace. It gets up to around ~0,7 cm on the outer sides and edges. Even heavier on the left side. I already calibrated the device more then 10 times, it wont get better. I actually have no clue if this is just normal or if my unit is broken. The lack of parallax was one of the main reasons i got this device, so i am pretty disappointed actually.

Does it have something to do with the fact, that i am actually using a displayport cable that can only output 2k? Any help is greatly appreciated.

wacom4
Posts: 75
Joined: Tue 29. Nov 2016, 09:49

Re: Cintiq Pro 16

Postby wacom4 » Mon 31. Jul 2017, 08:01

I think this is a case for http://www.wacom.com/support/contact-support.
The deviation of pen vs cursor can be caused by using the Cintiq in mirrored mode when the mapping between screen size and useable pen size is "off".


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