Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
To learn more, visit: http://www.wacom.com/en-us/support?guid ... ListPage-1

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Problems with Express Key (Cintiq 27QHD)

Cintiq and Cintiq Pro
Andrea
Posts: 1
Joined: Sat 19. Aug 2017, 15:23

Problems with Express Key (Cintiq 27QHD)

Postby Andrea » Sat 19. Aug 2017, 15:33

Hi!

I've got some problems with my Express Key on my CintiqQHD:

- Sometimes, when I click Ctrl+Alt+Z (to go one step back) it automatically goes TWO steps back.
- The same happens with Shift+Ctrl+Z (to go one step forward) it automatically goes TWO steps forward.
- Sometimes, the Touch Ring doesn't answer as needed: when I want the penbrush to be brighter or thinner, it doesn't work properly, it just goes too bright or too small, but not the way I want to.
- Also, when I want to "catch" a color already used on a picture, it doesn't work.

When I used those things with the keyboard, it works properly.

I've already tried to change de USB port, reseat the default properties of the key express, change photoshop in the tablet and uninstall and reinstall the whole tablet.


Can anybody help me?

Thank you in advance,

Andrea.

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