New drivers posted for Mac and Win, version 6.3.25. Now supporting OSX High Sierra. Windows driver 6.3.25-3 has a known issue when using the WL Kit - this will be fixed soon. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Problems with Express Key (Cintiq 27QHD)

Cintiq and Cintiq Pro
Andrea
Posts: 1
Joined: Sat 19. Aug 2017, 15:23

Problems with Express Key (Cintiq 27QHD)

Postby Andrea » Sat 19. Aug 2017, 15:33

Hi!

I've got some problems with my Express Key on my CintiqQHD:

- Sometimes, when I click Ctrl+Alt+Z (to go one step back) it automatically goes TWO steps back.
- The same happens with Shift+Ctrl+Z (to go one step forward) it automatically goes TWO steps forward.
- Sometimes, the Touch Ring doesn't answer as needed: when I want the penbrush to be brighter or thinner, it doesn't work properly, it just goes too bright or too small, but not the way I want to.
- Also, when I want to "catch" a color already used on a picture, it doesn't work.

When I used those things with the keyboard, it works properly.

I've already tried to change de USB port, reseat the default properties of the key express, change photoshop in the tablet and uninstall and reinstall the whole tablet.


Can anybody help me?

Thank you in advance,

Andrea.

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