Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
To learn more, visit: http://www.wacom.com/en-us/support?guid ... ListPage-1

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

22HDTOUCH Driver Issue. Windows

Cintiq and Cintiq Pro
nuuzart
Posts: 2
Joined: Thu 24. Aug 2017, 16:24

22HDTOUCH Driver Issue. Windows

Postby nuuzart » Thu 24. Aug 2017, 16:37

Heya, so my 22hdtouch I got only 3-4 moths ago. From the start I would have driver issues. Randomly it would start working for a time. And then no response other times.. The MOnitor works perfect, Touch screen still works. Just when I reinstalled the drivers I get a "Last USB malfunctioned" message.

I've reinstalled/uninstalled drivers. Updated my PC's drivers. Pulled out the cintiq, unistalled the generic and host USB ports/reinstalled. Gone through the services.exe process, near everything except the one thing I may be missing. I've also tried using it on computers at work but I get the same "Malfunctioned" message. Like I said, Monitors fine. I've also tried turning off antivirus thought maybe that might help but to no avail. The only problem I have is with the USB..

The driver I had it working on was the 6.3.19 one. None of the new drivers work sadly. But I'm not sure that is the case.

Please help me...

Thank you in Advance

wacom1
Posts: 459
Joined: Tue 29. Nov 2016, 09:46

Re: 22HDTOUCH Driver Issue. Windows

Postby wacom1 » Fri 25. Aug 2017, 06:48

If you see problems with the tablet USB connection, unplug and replug the cable, check both sides and try different USB ports. Check in Windows device manager, if a problem with a device is reported. If ok, reset the tablet driver (WacomDesktopCenter->Backup Settings -> Reset Settings or Restore Settings). If that doesn't work and the problem happens with different computers, something is not ok with the hardware - perhaps the cable or perhaps the tablet. Then you should contact Wacom customer support in your region for further handling.

nuuzart
Posts: 2
Joined: Thu 24. Aug 2017, 16:24

Re: 22HDTOUCH Driver Issue. Windows

Postby nuuzart » Tue 29. Aug 2017, 15:40

Thank you for replying, sadly none of that worked. I'm pretty certain now its an Hardware Issue. I've notified Support, just waiting on a Return reply. Guttering. Never Mind hopefully it can be fixed.


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