Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
To learn more, visit: http://www.wacom.com/en-us/support?guid ... ListPage-1

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Turning on bug, beware windows users

Cintiq and Cintiq Pro
elsevilla
Posts: 7
Joined: Tue 20. Jun 2017, 17:56

Turning on bug, beware windows users

Postby elsevilla » Sat 26. Aug 2017, 19:33

If you turn the screen on at same time with computer before logging in windows, it will make painter to work with lag. So i recommend you to turn on the computer first, log on on second screen, then turn on the cintiq.

It will be a real paint to move all programs to second screen, but Painter will work with no lag.



Hope wacom notice this post and do something about it on next driver.

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