Hurricane Florence Alert:
A rather large hurricane is set to hit the East Coast of the United States at the end of this week. Because of its size and threat to life & property there have already been significant evacuations in the areas expected to be hit worst. Hopefully things do not turn out as bad, but we will probably see shipping delays to and from that area (our North America distribution center is in Memphis, TN, close to the area).
If you are in the US region and you order something during this period, please see check https://www.ups.com/us/en/service-alerts.page?id=alert1 for possible alerts.

Wacom Drivers:
June 2018: New drivers released version 6.3.30-6 for Win and 6.3.30-2 for Mac, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

ExpressKey remote modifiers not working after a while

Cintiq and Cintiq Pro
ChromeCintiq
Posts: 5
Joined: Thu 4. May 2017, 08:49

ExpressKey remote modifiers not working after a while

Postby ChromeCintiq » Mon 28. Aug 2017, 17:06

Hi, I'm using a cintiq pro 16 with an expresskey remote. The drivers I'm running are: 6.3.23-1
After a few hours of continuous usage the modifiers (Ctrl, Alt, Shift) that I've mapped to the remote key first start behaving weirdly (they stay pressed) and than stop working all together. The only momentary fix is restarting the pc.
I'm running windows 10.
Restarting the remote doesn't help(the problem is still present)
Every other key mapped to the remote works with no problem.
Almost always when this happens the following warning appears (since the new driver updates this happened to me once and this warning did not show):

Code: Select all

Tablet Driver
Low Battery Warning: for continuous operation of your wireless device, connect it to a power supply immediately.

The battery on the remote is NOT low.
Restarting the Cintiq pro 16 doesn't help.
Any suggestion?

ChromeCintiq
Posts: 5
Joined: Thu 4. May 2017, 08:49

Re: ExpressKey remote modifiers not working after a while

Postby ChromeCintiq » Fri 22. Sep 2017, 16:18

Can you answer? Report a bug? Tell me to throw it into the garbage, anything?


Return to “Pen Displays”