Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

REFURBISHED Cintiq 27QHD Touch

Cintiq and Cintiq Pro
ARTEHAGA
Posts: 6
Joined: Tue 15. Aug 2017, 23:06

REFURBISHED Cintiq 27QHD Touch

Postby ARTEHAGA » Tue 29. Aug 2017, 19:51

I bought for 2.000 pounds UK the Cintiq 27QHD Touch and in the box it says it was builded in January 2016, but it came faulty and it makes a fan noise coming from the top right side.
The only rational solution Wacom Europe can give me after so many emails is to give me a Refurbished Cintiq 27QHD Touch builded in December 2014..

Does anyone know if the two Cintiqs are exactly the same build?? I probably take the refurbished if I dont notice any mayor fault but I just want to make sure at least they are exactly the same components and chips and everything identical inside of the monitor ( I am scared the one builded in 2016 have some hardware fix that the 2014 doesnt or something like this).

THank you very much in advance,

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