Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
To learn more, visit: http://www.wacom.com/en-us/support?guid ... ListPage-1

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

REFURBISHED Cintiq 27QHD Touch

Cintiq and Cintiq Pro
ARTEHAGA
Posts: 6
Joined: Tue 15. Aug 2017, 23:06

REFURBISHED Cintiq 27QHD Touch

Postby ARTEHAGA » Tue 29. Aug 2017, 19:51

I bought for 2.000 pounds UK the Cintiq 27QHD Touch and in the box it says it was builded in January 2016, but it came faulty and it makes a fan noise coming from the top right side.
The only rational solution Wacom Europe can give me after so many emails is to give me a Refurbished Cintiq 27QHD Touch builded in December 2014..

Does anyone know if the two Cintiqs are exactly the same build?? I probably take the refurbished if I dont notice any mayor fault but I just want to make sure at least they are exactly the same components and chips and everything identical inside of the monitor ( I am scared the one builded in 2016 have some hardware fix that the 2014 doesnt or something like this).

THank you very much in advance,

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