Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
NOTE: Apple already released an update of 10.15 which solves some of these issues. Please make sure you have the latest update.

Why is the cursor on Windows a white dot or crosshairs? [FIXED]:
https://www.wacom.com/en-de/support?guideId=015-661

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

Wacom "Art Pen"; Help needed

Cintiq and Cintiq Pro
horriblenight
Posts: 1
Joined: Thu 29. Dec 2016, 17:32

Wacom "Art Pen"; Help needed

Postby horriblenight » Thu 29. Dec 2016, 18:02

Hello

I bought a wacom "Art Pen" by mistake, thinking its was the normal "grip" stylus.
Now, I cant return it since its out of the box so I need to know; can you make this "Art Pen" function like a normal "Grip pen"?
I understand that the "Art pen" is good for digital painting, but my problem that I need to do some fine digital inking right now. My inking style is with very quick brushstrokes, but it seems impossible with this pen. It lags and quick brushstrokes always turn out thick, like if pen pressure isnt applied.
I use Cintiq 24HD and Photoshop
Thanks

wacom1
Posts: 897
Joined: Tue 29. Nov 2016, 09:46

Re: Wacom "Art Pen"; Help needed

Postby wacom1 » Fri 30. Dec 2016, 11:07

The Artpen works basically same as the Grip Pen, but send additional information about the pen rotation. As it sends more data, it is a bit slower (and the software may need a bit more time to process the data). You should hardly notice a difference though (unless you selected brush can use the rotation data for additional effects). - Please note that the driver applies different settings for the Artpen, you should minimize the doubleclick distance setting for the Artpen and (if using Windows) turn off the 'use Windows Ink' option for the Artpen.
If you bought the pen Online (and in Europe) you should normally be able to return a device within 2 weeks even when unpacked. Check with your dealer.


Return to “Pen Displays”