Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
To learn more, visit: http://www.wacom.com/en-us/support?guid ... ListPage-1

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Cintiq 22 HD Cursor Issues

Cintiq and Cintiq Pro
Posts: 1
Joined: Tue 12. Sep 2017, 03:58

Cintiq 22 HD Cursor Issues

Postby Leeaux » Tue 12. Sep 2017, 04:02

Hey guys,

This just started happening today. My cursor is fighting me on my Wacom. I can move it and it will stick with me, but if I lift up and put it back down in a different spot, it freaks out and can take seconds to catch up to where I am. If I keep the mouse on the tablet it keeps up fine but when I lift up it breaks for a few seconds.

Obviously this is a pain in the ass when I'm trying to draw.

I've reinstalled the drivers at least four times. I'm on Windows 10. My Wacom is a Cintiq 22 HD. I got a message when I first turned it on this morning that the driver went bad. So I uninstalled it and this reinstalled and this has been happening ever since. Please help! I can make a video to show you the issue if you do not understand it!

Thanks in advance!

Posts: 74
Joined: Tue 29. Nov 2016, 09:49

Re: Cintiq 22 HD Cursor Issues

Postby wacom4 » Tue 12. Sep 2017, 06:49

When you open the driver control panel - does this work? If not, please follow the steps from http://www.wacom.com/en-us/support?guid ... -(manually)-and-re-install-the-Wacom-driver-on-Windows-for-a-Pen-Tablet%2C-Pen-Display%2C-or-Pen-Computer%3F&guideId=ce67b2c8-4f6f-47c8-93cd-4c6581992d1c&stPage=guideListPage-1

Did you restart your computer after the installation?

If you can open the control panel - can you reach the diagnostic window? Open the Wacom Tablet Properties, click on ABOUT. In the ABOUT window choose DIAGNOSE. There you can see the pen movement. Does this show a different behavior than the cursor?

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