NEW tablet drivers 6.3.21-3 for Windows and 6.3.21-5 for OSX released. For release notes use the link below the driver on the download page. Main change is support for the new Cintiq Pro 16 model and a new 'Wacom echo' feature for MobileStudio Pro.

for Windows: Fixed several problems related to touch and [flash=][/flash]lag in Bluetooth connection mode.

for OSX: Resolved some problems on multi-monitor configurations, issues with touch and lag, alos a penclick and dragging issue in certain situations.

NOTE: When you are using a pen with Mac OS X 10.12, your lines might be wavy. What we are doing about it: We are working on a temporary fix to implement in the Wacom driver while Apple investigates the issue.

Intuos4 lights turned off when plugged in

Intuos, Intuos Pro, Bamboo, Graphire, etc.
gilreich
Posts: 1
Joined: Sun 19. Mar 2017, 11:51

Intuos4 lights turned off when plugged in

Postby gilreich » Sun 19. Mar 2017, 12:14

I'm trying to help a friend installing her Intuos4 on her brand new ASUS laptop (windows 10).
We installed the newest driver and plugged the tablet in but the tablet's lights won't turn on. The pen works, but without any pressure, just like a regular mouse.
She tried reinstalling the newest driver: Didn't work.
She tried an older driver: Didn't work.
She tried a different USB: Didn't work.
She's restarted her laptop, unplugged the tablet...nothing seems to work.

Her Intuos4 works very well on her old laptop (HP, windows 7), but it's old and slow so she can't use it anymore, not for drawing.

Are there any other solutions we haven't thought of?

Thanks in advance!

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