New driver posted for Mac, version 6.3.25 now supporting OSX High Sierra. Windows driver is still 6.3.24. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Intuos4 lights turned off when plugged in

Intuos, Intuos Pro, Bamboo, Graphire, etc.
gilreich
Posts: 1
Joined: Sun 19. Mar 2017, 11:51

Intuos4 lights turned off when plugged in

Postby gilreich » Sun 19. Mar 2017, 12:14

I'm trying to help a friend installing her Intuos4 on her brand new ASUS laptop (windows 10).
We installed the newest driver and plugged the tablet in but the tablet's lights won't turn on. The pen works, but without any pressure, just like a regular mouse.
She tried reinstalling the newest driver: Didn't work.
She tried an older driver: Didn't work.
She tried a different USB: Didn't work.
She's restarted her laptop, unplugged the tablet...nothing seems to work.

Her Intuos4 works very well on her old laptop (HP, windows 7), but it's old and slow so she can't use it anymore, not for drawing.

Are there any other solutions we haven't thought of?

Thanks in advance!

Return to “Pen Tablets”