NEW tablet drivers 6.3.21-10 for Windows and 6.3.21-8 for OSX released. For release notes use the link below the driver on the download page. Main change is support for the new Cintiq Pro 16 model and a new 'Wacom echo' feature for MobileStudio Pro.

for Windows: Fixed several problems related to touch on display tablets. Last update for an issue with transferring paper sketches or sketching in Inkspace

for OSX: Wavy lines problem fixed polus a number of other issues fixed or improved.

WiFi suddenly no longer working on my Intuos Art

Intuos, Intuos Pro, Bamboo, Graphire, etc.
xavierbonet
Posts: 2
Joined: Sun 26. Feb 2017, 13:54

WiFi suddenly no longer working on my Intuos Art

Postby xavierbonet » Sun 26. Feb 2017, 14:06

Until last night, my Intuos Art Pen & Touch with WiFi worked fine. Today I've turned on my computer to continue working on the project I left last night and now my computer says "No Tablets Were Found". The WiFi dongle is connected to my computer, as it has been for over a month, i.e. since I bought it. I turn on the tablet and the light remains on, which should mean the WiFi connection has been made, but when I touch the tablet or use the pen on it, there's no response on the computer; and it says "No Tablets Were Found". If I go into "Wacom Tablet Preferences..." it says "A supported tablet was not found on the system". The tablet itself is over 50% charged; still, I tried connecting it to use it still through WiFi but connected and there's no change. I then connected the tablet directly to my computer and corroborated the tablet works perfectly fine connected. So the issue is the WiFi. I'm running a MacBook Pro (Retina, 15-inch, Mid 2015) bought last year, and it's been running OS X El Capitan from the beginning, and absolutely no updates have happened at all between last night and right now. So I think I'm left with this only possibility: Has my WiFi dongle suddenly died on me after only a month of use? Anybody have anything similar happen to them? If so, how did you fix it? Thanks in advance!

xavierbonet
Posts: 2
Joined: Sun 26. Feb 2017, 13:54

Re: WiFi suddenly no longer working on my Intuos Art

Postby xavierbonet » Fri 21. Apr 2017, 12:28

Well... it's truly amazing I'm the ONLY person in the world apparently having had this problems... twice now. And not one reply. Anyway, for what it's worth, if anyone ever comes around with the same issue, here's my solution:

After having already returned one product and having, once again, the same issue on the second product after a month, what I decided to do was take out the battery and the wifi adapter and put them back in, in the hopes of somehow "rebooting" the system... I don't know... I even gave it the old Nintendo blow-air-into-the-contacts. Whatever it was, it was fixed by these actions.

So there you have it.


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