New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
To learn more, visit: http://www.wacom.com/en-us/support?guid ... ListPage-1

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

"Add tap to click" not reliable

Intuos, Intuos Pro, Bamboo, Graphire, etc.
CarstenF
Posts: 1
Joined: Wed 13. Sep 2017, 07:44

"Add tap to click" not reliable

Postby CarstenF » Wed 13. Sep 2017, 08:02

Hi all,

I used to use "Add tap to click" with my Intuous PT M, CTH-690 for years, and adding the tap always worked reliably.
OS is Windows 10.

Recently, however, I experienced problems with loading the Wacom driver at system start: Without me having made any changes that I see only remotely related, I got reports that the driver could not be loaded. Besides that, all custom settings were lost.
So I downloaded and installed the latest driver 6.3.24-2.

The tablet generally works well now and as before, but the "add tap to click" gesture is now as unreliable that it is quasi useless: Adding a tap works only about every fifth try.

I tried this in "Tablet Settings > Touch-Options > Info > Diagnose...".
There, the second finger is indicated as expected as long as I have the mouse over the dialog's free space in the lower right below the x/y axis information.

Paradoxically, the second finger is no longer recognized as soon as the mouse cursor gets near the dialog's "Close" button!
There, it has the effect as described above: Only roughly every fifth attempt works.

What can I do?

Many thanks and best regards,
Carsten

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