Hi,
I have a Intuos Pro M connected to a iMac OS High Sierra 10.13.1 and it's driving me insane the way it behaves. Sometimes it doesn't connect to the pen, or it does but only in a straight line. Sometimes all it's fine but doesn't recognize the two fingers command. Sometimes the pen click doesn't work but the finger click does. Sometimes I feel like throwing everything through out the window!
How do I fix this?
Thanks
Wacom Customer Support page: https://support.wacom.com/
Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667
Mac OS 10.14 Mojave Driver Update:
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.
Wacom Drivers:
November 2018: New driver released for Mac (Driver 6.3.31-6) with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers
Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742
Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1
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Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667
Mac OS 10.14 Mojave Driver Update:
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.
Wacom Drivers:
November 2018: New driver released for Mac (Driver 6.3.31-6) with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers
Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742
Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1
Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c
Intuos Pro with a completely random behavior
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inesdocarmo
- Posts: 4
- Joined: Fri 24. Nov 2017, 13:33
Re: Intuos Pro with a completely random behavior
When that happens unplug and replug the cable, reset or restore driver settings (through Wacom Desktop Center). Next look for a pattern, when it happens: using specific software ? Using Chrome but not last update ? other electrical device nearby active ? Tablet touch On or Off ? Of course use the latest driver and check in driver diagnostics, if that is a problem on hardware level (dead strips on the tablet sensor, pentip not ok, faulty cable).
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inesdocarmo
- Posts: 4
- Joined: Fri 24. Nov 2017, 13:33
Re: Intuos Pro with a completely random behavior
Hi,
Since my last post I've been solving this issue by disconnecting and reconnecting the usb plug... so sad.
And I think this is really odd as I also have another iMac with a Wacom Tablet (not Pro, I think its Art) and works perfectly.
Here, I have the latest drive, OS 10.13.6, and sometimes I just quit and connect an ordinary mouse as I get crazy with this random behavior.
It's so annoying...
Since my last post I've been solving this issue by disconnecting and reconnecting the usb plug... so sad.
And I think this is really odd as I also have another iMac with a Wacom Tablet (not Pro, I think its Art) and works perfectly.
Here, I have the latest drive, OS 10.13.6, and sometimes I just quit and connect an ordinary mouse as I get crazy with this random behavior.
It's so annoying...
Re: Intuos Pro with a completely random behavior
If you haven't already, try a different cable and a different USB port. Make sure you are connecting directly and not using any hubs.
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inesdocarmo
- Posts: 4
- Joined: Fri 24. Nov 2017, 13:33
Re: Intuos Pro with a completely random behavior
I have. No hubs, no nothing, problem still there.