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Wacom PTH-660 Bluetooth disconnecting

Intuos, Intuos Pro, Bamboo, Graphire, etc.
onnimikki
Posts: 3
Joined: Thu 14. Sep 2017, 09:43

Wacom PTH-660 Bluetooth disconnecting

Postby onnimikki » Thu 14. Sep 2017, 15:25

I am using the PTH-660 in wireless (bluetooth) mode on an HP Elite x2 1012 computer (Windows 10, latest patches). I have also used it on a Macbook Air. In both cases the bluetooth connection stops working. Sometimes it takes a few minutes, sometimes an hour. Cycling power on the the Wacom does not help. While the bluetooth connection is shown as active, moving fingers or the stylus on the Wacom does nothing to the cursor on the screen of the HP computer.

I have tried "forgetting" the bluetooth connection and then restarting it, but it doesn't help.

The only thing that appears to work is rebooting the computer. After the reboot, the Wacom tablet communicates properly with the computer.

James

onnimikki
Posts: 3
Joined: Thu 14. Sep 2017, 09:43

Re: Wacom PTH-660 Bluetooth disconnecting

Postby onnimikki » Sun 8. Oct 2017, 10:36

This problem is persisting. Is there a fix? New firmware?

onnimikki
Posts: 3
Joined: Thu 14. Sep 2017, 09:43

Re: Wacom PTH-660 Bluetooth disconnecting

Postby onnimikki » Tue 28. Nov 2017, 16:09

It's too bad that Wacom has not fixed this. I've now posted a video of the bad Bluetooth on the Wacom PTH-660.
https://youtu.be/OemFX6uSTjo


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