Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Wacom PTH-660 Bluetooth disconnecting

Intuos, Intuos Pro, Bamboo, Graphire, etc.
onnimikki
Posts: 3
Joined: Thu 14. Sep 2017, 09:43

Wacom PTH-660 Bluetooth disconnecting

Postby onnimikki » Thu 14. Sep 2017, 15:25

I am using the PTH-660 in wireless (bluetooth) mode on an HP Elite x2 1012 computer (Windows 10, latest patches). I have also used it on a Macbook Air. In both cases the bluetooth connection stops working. Sometimes it takes a few minutes, sometimes an hour. Cycling power on the the Wacom does not help. While the bluetooth connection is shown as active, moving fingers or the stylus on the Wacom does nothing to the cursor on the screen of the HP computer.

I have tried "forgetting" the bluetooth connection and then restarting it, but it doesn't help.

The only thing that appears to work is rebooting the computer. After the reboot, the Wacom tablet communicates properly with the computer.

James

onnimikki
Posts: 3
Joined: Thu 14. Sep 2017, 09:43

Re: Wacom PTH-660 Bluetooth disconnecting

Postby onnimikki » Sun 8. Oct 2017, 10:36

This problem is persisting. Is there a fix? New firmware?

onnimikki
Posts: 3
Joined: Thu 14. Sep 2017, 09:43

Re: Wacom PTH-660 Bluetooth disconnecting

Postby onnimikki » Tue 28. Nov 2017, 16:09

It's too bad that Wacom has not fixed this. I've now posted a video of the bad Bluetooth on the Wacom PTH-660.
https://youtu.be/OemFX6uSTjo


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