Wacom Drivers
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Wireless Kit crashes with latest driver. (6.3.25-3)

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Daviduk
Posts: 2
Joined: Wed 18. Oct 2017, 10:17

Re: Wireless Kit crashes with latest driver. (6.3.25-3)

Postby Daviduk » Wed 18. Oct 2017, 10:19

thcodre wrote:I just ran into the same issue (Windows 10 creator with latest updates). Got a notification that a new driver is available. While updating got a BSOD. Rebooted and as soon as I push the on button on my wireless kit (Intuos Touch M) I get another BSOD (kmode_exception_not_handled > wfd01000.sys). Rolled back to 6.3.24-5a and everything is fine.


Yep, exactly the same here... I thought it was just me.
++ Intuos 5 Touch (PTH-650) & Windows 10 Pro with all updates ++

Daviduk
Posts: 2
Joined: Wed 18. Oct 2017, 10:17

Re: Wireless Kit crashes with latest driver. (6.3.25-3)

Postby Daviduk » Wed 18. Oct 2017, 10:28

I'm having the exact same issue, I updated to the latest windows driver on the 17th, then as soon as I try and use the tablet wirelessly (Intuos 5 Touch ) I get a BSOD (kmode_exception_not_handled > wfd01000.sys). I've uninstalled the latest driver and gone back to 6.3.24-5a which is stable and working.

I'm running Windows 10 Pro with all the latest updates.

From "Who Crashed"

On Tue 17/10/2017 16:53:58 your computer crashed
crash dump file: C:\WINDOWS\Minidump\101717-33156-01.dmp
uptime: 00:01:20
This was probably caused by the following module: wachidrouter.sys (wachidrouter+0x1543)
Bugcheck code: 0x10D (0x5, 0x0, 0x1002, 0xFFFF888544DCD630)
Error: WDF_VIOLATION
file path: C:\WINDOWS\system32\drivers\wachidrouter.sys
product: Wacom HID Router Driver
company: Wacom Technology
description: Wacom HID Router
Bug check description: This indicates that Kernel-Mode Driver Framework (KMDF) detected that Windows found an error in a framework-based driver.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: wachidrouter.sys (Wacom HID Router, Wacom Technology).
Google query: Wacom Technology WDF_VIOLATION



On Tue 17/10/2017 16:53:58 your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
uptime: 00:01:20
This was probably caused by the following module: wachidrouter.sys (wachidrouter+0x1543)
Bugcheck code: 0x10D (0x5, 0x0, 0x1002, 0xFFFF888544DCD630)
Error: WDF_VIOLATION
file path: C:\WINDOWS\system32\drivers\wachidrouter.sys
product: Wacom HID Router Driver
company: Wacom Technology
description: Wacom HID Router
Bug check description: This indicates that Kernel-Mode Driver Framework (KMDF) detected that Windows found an error in a framework-based driver.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: wachidrouter.sys (Wacom HID Router, Wacom Technology).
Google query: Wacom Technology WDF_VIOLATION



On Tue 17/10/2017 16:37:59 your computer crashed
crash dump file: C:\WINDOWS\Minidump\101717-14406-01.dmp
uptime: 00:02:01
This was probably caused by the following module: wachidrouter.sys (wachidrouter+0x1543)
Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF80D28EB20F2, 0x0, 0xFFFFFFFFFFFFFFFF)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\WINDOWS\system32\drivers\wachidrouter.sys
product: Wacom HID Router Driver
company: Wacom Technology
description: Wacom HID Router
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: wachidrouter.sys (Wacom HID Router, Wacom Technology).
Google query: Wacom Technology KMODE_EXCEPTION_NOT_HANDLED



On Tue 17/10/2017 16:34:47 your computer crashed
crash dump file: C:\WINDOWS\Minidump\101717-14218-01.dmp
uptime: 00:24:40
This was probably caused by the following module: wachidrouter.sys (wachidrouter+0x1543)
Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF8079D906DC6, 0x0, 0xFFFFFFFFFFFFFFFF)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\WINDOWS\system32\drivers\wachidrouter.sys
product: Wacom HID Router Driver
company: Wacom Technology
description: Wacom HID Router
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: wachidrouter.sys (Wacom HID Router, Wacom Technology).
Google query: Wacom Technology KMODE_EXCEPTION_NOT_HANDLED

mattpizz
Posts: 1
Joined: Wed 18. Oct 2017, 21:50

Re: Wireless Kit crashes with latest driver. (6.3.25-3)

Postby mattpizz » Wed 18. Oct 2017, 23:28

Would just like to confirm I have this problem too. Trying to switch into wireless mode causes a complete Windows 10 failure. It is 100% the latest driver causing the problem

wacom1
Posts: 841
Joined: Tue 29. Nov 2016, 09:46

Re: Wireless Kit crashes with latest driver. (6.3.25-3)

Postby wacom1 » Thu 19. Oct 2017, 06:17

Thanks for the reports, the problem was confirmed and we will soon release an update for the driver.

Razvantd
Posts: 4
Joined: Fri 13. Oct 2017, 18:05

Re: Wireless Kit crashes with latest driver. (6.3.25-3)

Postby Razvantd » Sat 21. Oct 2017, 12:35

After driver update it no longer crashes, now the Wireless Kit turns off by itself Immediately after turning it on.
Tried a clean install, port change and still it refuses to stay ON....

kitajka
Posts: 1
Joined: Fri 15. Dec 2017, 16:03

Re: Wireless Kit crashes with latest driver. (6.3.25-3)

Postby kitajka » Fri 15. Dec 2017, 16:05

Hi, I bought Intous Pro S and it crashes my laptop every time I try to go wireless. My laptop OS is Windows 7.

Could you help?

Thanks

wacom1
Posts: 841
Joined: Tue 29. Nov 2016, 09:46

Re: Wireless Kit crashes with latest driver. (6.3.25-3)

Postby wacom1 » Fri 15. Dec 2017, 17:34

Make sure you are using driver version 6.3.25-5, where this problem is fixed. - If you still see it, uninstall the driver, restart Windows and use an older driver. (Only 6.3.25-3 had the problem).


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