New drivers posted for Mac and Win, version 6.3.25. Now supporting OSX High Sierra. Windows driver 6.3.25-3 is updated to versiob 6.3.25-5 now to fix an issue with the WL Kit. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Wireless Kit crashes with latest driver. (6.3.25-3)

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Daviduk
Posts: 2
Joined: Wed 18. Oct 2017, 10:17

Re: Wireless Kit crashes with latest driver. (6.3.25-3)

Postby Daviduk » Wed 18. Oct 2017, 10:19

thcodre wrote:I just ran into the same issue (Windows 10 creator with latest updates). Got a notification that a new driver is available. While updating got a BSOD. Rebooted and as soon as I push the on button on my wireless kit (Intuos Touch M) I get another BSOD (kmode_exception_not_handled > wfd01000.sys). Rolled back to 6.3.24-5a and everything is fine.


Yep, exactly the same here... I thought it was just me.
++ Intuos 5 Touch (PTH-650) & Windows 10 Pro with all updates ++

Daviduk
Posts: 2
Joined: Wed 18. Oct 2017, 10:17

Re: Wireless Kit crashes with latest driver. (6.3.25-3)

Postby Daviduk » Wed 18. Oct 2017, 10:28

I'm having the exact same issue, I updated to the latest windows driver on the 17th, then as soon as I try and use the tablet wirelessly (Intuos 5 Touch ) I get a BSOD (kmode_exception_not_handled > wfd01000.sys). I've uninstalled the latest driver and gone back to 6.3.24-5a which is stable and working.

I'm running Windows 10 Pro with all the latest updates.

From "Who Crashed"

On Tue 17/10/2017 16:53:58 your computer crashed
crash dump file: C:\WINDOWS\Minidump\101717-33156-01.dmp
uptime: 00:01:20
This was probably caused by the following module: wachidrouter.sys (wachidrouter+0x1543)
Bugcheck code: 0x10D (0x5, 0x0, 0x1002, 0xFFFF888544DCD630)
Error: WDF_VIOLATION
file path: C:\WINDOWS\system32\drivers\wachidrouter.sys
product: Wacom HID Router Driver
company: Wacom Technology
description: Wacom HID Router
Bug check description: This indicates that Kernel-Mode Driver Framework (KMDF) detected that Windows found an error in a framework-based driver.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: wachidrouter.sys (Wacom HID Router, Wacom Technology).
Google query: Wacom Technology WDF_VIOLATION



On Tue 17/10/2017 16:53:58 your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
uptime: 00:01:20
This was probably caused by the following module: wachidrouter.sys (wachidrouter+0x1543)
Bugcheck code: 0x10D (0x5, 0x0, 0x1002, 0xFFFF888544DCD630)
Error: WDF_VIOLATION
file path: C:\WINDOWS\system32\drivers\wachidrouter.sys
product: Wacom HID Router Driver
company: Wacom Technology
description: Wacom HID Router
Bug check description: This indicates that Kernel-Mode Driver Framework (KMDF) detected that Windows found an error in a framework-based driver.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: wachidrouter.sys (Wacom HID Router, Wacom Technology).
Google query: Wacom Technology WDF_VIOLATION



On Tue 17/10/2017 16:37:59 your computer crashed
crash dump file: C:\WINDOWS\Minidump\101717-14406-01.dmp
uptime: 00:02:01
This was probably caused by the following module: wachidrouter.sys (wachidrouter+0x1543)
Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF80D28EB20F2, 0x0, 0xFFFFFFFFFFFFFFFF)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\WINDOWS\system32\drivers\wachidrouter.sys
product: Wacom HID Router Driver
company: Wacom Technology
description: Wacom HID Router
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: wachidrouter.sys (Wacom HID Router, Wacom Technology).
Google query: Wacom Technology KMODE_EXCEPTION_NOT_HANDLED



On Tue 17/10/2017 16:34:47 your computer crashed
crash dump file: C:\WINDOWS\Minidump\101717-14218-01.dmp
uptime: 00:24:40
This was probably caused by the following module: wachidrouter.sys (wachidrouter+0x1543)
Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF8079D906DC6, 0x0, 0xFFFFFFFFFFFFFFFF)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\WINDOWS\system32\drivers\wachidrouter.sys
product: Wacom HID Router Driver
company: Wacom Technology
description: Wacom HID Router
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: wachidrouter.sys (Wacom HID Router, Wacom Technology).
Google query: Wacom Technology KMODE_EXCEPTION_NOT_HANDLED

mattpizz
Posts: 1
Joined: Wed 18. Oct 2017, 21:50

Re: Wireless Kit crashes with latest driver. (6.3.25-3)

Postby mattpizz » Wed 18. Oct 2017, 23:28

Would just like to confirm I have this problem too. Trying to switch into wireless mode causes a complete Windows 10 failure. It is 100% the latest driver causing the problem

wacom1
Posts: 562
Joined: Tue 29. Nov 2016, 09:46

Re: Wireless Kit crashes with latest driver. (6.3.25-3)

Postby wacom1 » Thu 19. Oct 2017, 06:17

Thanks for the reports, the problem was confirmed and we will soon release an update for the driver.

Razvantd
Posts: 4
Joined: Fri 13. Oct 2017, 18:05

Re: Wireless Kit crashes with latest driver. (6.3.25-3)

Postby Razvantd » Sat 21. Oct 2017, 12:35

After driver update it no longer crashes, now the Wireless Kit turns off by itself Immediately after turning it on.
Tried a clean install, port change and still it refuses to stay ON....


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