Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
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I dropped my Wacom Bamboo CTH-470 and I don't know what to do

Intuos, Intuos Pro, Bamboo, Graphire, etc.
grovee
Posts: 2
Joined: Wed 20. Sep 2017, 16:02

I dropped my Wacom Bamboo CTH-470 and I don't know what to do

Postby grovee » Mon 16. Oct 2017, 18:04

I've had the same Bamboo CTH-470 (2nd gen I think) tablet since 2012. It's occasionally hit the floor over the past six years with no issue. However, two days ago it fell on the ground and now it barely responds to my pen when connected to either PC or Mac computers whence it did before.

I've replaced the drivers on the computer and restarted it and plugged and unplugged everything with no results. The pen nibs are fine too. (edit:and it responds to my finger just fine too)

So is there an internal problem with the tablet? And how do I go about resolving it?

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