DRIVER UPDATE
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here:https://www.wacom.com/en-us/support?guideTitle=Is-there-a-compatible-driver-for-Mac-OS-10.14-Mojave%3F&guideId=d4bced14-ee83-4141-a953-a2d0e39c4946

Wacom Drivers:
September 2018: New drivers released version Driver 6.3.31-4 for Windows and Driver 6.3.31-4 for Mac OSX, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Error Message: "<DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput."
Please check: viewtopic.php?f=6&t=1888

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Windows 10 Fall Creators Update

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Lachky
Posts: 4
Joined: Sat 7. Apr 2018, 16:24

Re: Windows 10 Fall Creators Update

Postby Lachky » Sun 8. Apr 2018, 06:46

wacom1 wrote:Most problems here seem to be related to Windows Ink and that is not controlled by Wacom. Windows Ink behaviour is defined and programmed by Microsoft. Windows activates Windows Ink as soon as any pen device is detected - whether that is from Wacom or another manufacturer. Wacom recommends to turn off Windows Ink in the driver for applications, where it doesn't work well - that includes f.e. Excel on our office machines.


I know, but this problem is even if I have uncheck "Use Windows Ink" in Wacom Tablet Properties. This issue start from Wacom Driver version 6.3.28-3, version 6.3.27-2 is working well.

vmoritz
Posts: 10
Joined: Mon 11. Dec 2017, 04:19

Re: Windows 10 Fall Creators Update

Postby vmoritz » Sun 8. Apr 2018, 08:05

I'm afraid that while the issue may have been caused by Microsoft Wacom needs to fix the problems with their driver. Windows Ink is turned off

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Windows 10 Fall Creators Update

Postby wacom1 » Mon 9. Apr 2018, 18:49

Many Wacom employees work with Excel evryday and avoid the known Windows Ink issues in Excel by turning off Windows Ink specifically for Excel.

If the problem is in the Wacom driver, it should help to return to an older Wacom driver and it should disappear. In this case report the issue to Wacom support. At the moment we are not aware of major issues with the current drivers. - The mentioned problems with Windows Ink cannot be changed by Wacom because these issue exist on non-Wacom tablets without any Wacom driver as well.

Be aware that the current Wacomn driver has a new default setting for scrolling with a pen by pressing a side button. You can use that to scroll a document by moving the pen up and down while pressing the button.

andreluigo
Posts: 10
Joined: Sat 6. Jan 2018, 14:20

Re: Windows 10 Fall Creators Update

Postby andreluigo » Tue 10. Apr 2018, 02:30

wacom1 wrote:Be aware that the current Wacomn driver has a new default setting for scrolling with a pen by pressing a side button. You can use that to scroll a document by moving the pen up and down while pressing the button.

And this is another big shit you did.
When press button to scroll, the pointer gets locked until button is released, and at this moment the pointer jumps to new position.
What do you have in your mind to do that?

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Windows 10 Fall Creators Update

Postby wacom1 » Fri 13. Apr 2018, 11:10

What do you expect when scolling ? Where should the pointer go ? When you scroll f.e. with mousewheel you want the document to move, not the screen pointer. The new scroll function allows you do scroll without moving the pointer to the scrollbar first and it allow to control variable scrolling speed with the pen (which you cannot do with scrollbar nor mousewheel). The new scroll function is just an additional option in the driver. You can assign another function to the pen and scroll in another way.

If you have trouble with the pen scrolling instead of selection after the recent Windows update, change the registry key setting:

- First of all please click on the starting menu on the bottom left corner of your task bar.
- Then open the folder " Accessories"
- Once in folder you look for "Accessories Windows" or " System Accessories" and open the command tool
- You then copy and paste the following:
reg add HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Pen /v LegacyPenInteractionModel /t REG_DWORD /d 1 /f
- Then press Enter and reboot Photoshop (or any other software)
- Note: You need to reset your PC for pressure sensitivity to return.

andreluigo
Posts: 10
Joined: Sat 6. Jan 2018, 14:20

Re: Windows 10 Fall Creators Update

Postby andreluigo » Sat 14. Apr 2018, 00:55

wacom1 wrote:What do you expect when scolling ? Where should the pointer go ?

We (not just me) expect that works exactly as always did until now, with the pointer moving following the pen movemment...

wacom1 wrote:When you scroll f.e. with mousewheel you want the document to move, not the screen pointer.

But the mouse is stoped and just the mousewheel rolling, and pointer stays at the same place when the wheel stops rolling.

Lachky
Posts: 4
Joined: Sat 7. Apr 2018, 16:24

Re: Windows 10 Fall Creators Update

Postby Lachky » Sat 14. Apr 2018, 01:43

andreluigo wrote:
wacom1 wrote:What do you expect when scolling ? Where should the pointer go ?

We (not just me) expect that works exactly as always did until now, with the pointer moving following the pen movemment...

wacom1 wrote:When you scroll f.e. with mousewheel you want the document to move, not the screen pointer.

But the mouse is stoped and just the mousewheel rolling, and pointer stays at the same place when the wheel stops rolling.


Exactly

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Windows 10 Fall Creators Update

Postby wacom1 » Sat 14. Apr 2018, 07:51

The new scrolling option has variable speed, which depends on how much the pentip is moved away from the position when scrolling is initiated. The further you move the faster it scrolls, and you can reduce the speed by moving the pen back towards the starting position. - This function does not replace the other scrolling options: you can instaed move the pentip to the scrollbar and move that for scrolling, or you use 'pan/scroll...'

cloudhoshi
Posts: 1
Joined: Sat 14. Apr 2018, 14:33

Re: Windows 10 Fall Creators Update

Postby cloudhoshi » Sat 14. Apr 2018, 14:38

- First of all please click on the starting menu on the bottom left corner of your task bar.
- Then open the folder " Accessories"
- Once in folder you look for "Accessories Windows" or " System Accessories" and open the command tool
- You then copy and paste the following:
reg add HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Pen /v LegacyPenInteractionModel /t REG_DWORD /d 1 /f
- Then press Enter and reboot Photoshop (or any other software)
- Note: You need to reset your PC for pressure sensitivity to return.


Is it possible for you to post a similar command that I can copy and paste for the issue where the pen pans/scrolls instead of painting?

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Windows 10 Fall Creators Update

Postby wacom1 » Sun 15. Apr 2018, 06:14

The registry entry in the post tells Windows to use the older pen handling method before the update, that should help with pen/scroll instead of painting in Photoshop. You need to restart for this to be applied.

For more details visit Microsofts forum under

https://answers.microsoft.com/en-us/win ... 3650087221

The problem can be solved by a change in registry or uninstall two recent Windows updates.


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