Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Portrait mode. It works! Why not fully support it?

Intuos, Intuos Pro, Bamboo, Graphire, etc.
DearCustomer
Posts: 7
Joined: Tue 7. Feb 2017, 23:06

Portrait mode. It works! Why not fully support it?

Postby DearCustomer » Wed 1. Nov 2017, 14:48

Hi to Wacom and all its customers,

THere is no support in the GUI of Wacom drivers to enable users to rotate their tablet 90 degrees, to use it in portrait mode.

But it turns out it is dead easy to configure it...

https://yal.cc/wacom-one-portrait-orientation/

Follow this guide. You simply export your wacom prefs., open the file in an text editor e.g. Sublime. Search for "<Orientation" and you should find two lines with <Orientation type="integer">1</Orientation> or so. I changed the value to 0 and now I have a working Intuos medium tablet paired with my 24" 16:10 monitor i portait mode.....

By the way thanks for not telling me, I think I have contacted you with this request on an earlier occasion. [I checked, yes I posted a question about this on this forum in February.] I have spent months using my tablet in the wrong orientation.
What a shame for your company that you fail to support this capability in your driver GUI and fail to market this in any way.

Image

Regards

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