New drivers posted for Mac and Win, version 6.3.25. Now supporting OSX High Sierra. Windows driver 6.3.25-3 is updated to versiob 6.3.25-5 now to fix an issue with the WL Kit. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

"This app can't run on your PC." Wacom Desktop Center

Intuos, Intuos Pro, Bamboo, Graphire, etc.
amorefaiti
Posts: 2
Joined: Sun 5. Nov 2017, 07:11

"This app can't run on your PC." Wacom Desktop Center

Postby amorefaiti » Sun 5. Nov 2017, 07:25

I recently got the Intuous Pro (upgraded from an Intuos 4) and it's been working like a dream for me. I very much enjoy it but 4-5 hours later, I start using it after letting my laptop rest and the tablet got a bit jittery. I didn't question it-- but when I opened up the Wacom Desktop Center, that message popped up...

"This app can't run on your PC. To find a version for your PC, please contact the publisher" or something along those lines. The center was working fine when I installed it and then it just went wonky... The tablet is working fine (with a few jitters here and there but I didn't mind it), tablet properties open up, but just that Desktop Center... is bugging me. I didn't expect this to happen after dropping 300+ dollars.

Does this have to do anything with the recent Windows 10 Fall Creators update? Thanks.

wacom1
Posts: 579
Joined: Tue 29. Nov 2016, 09:46

Re: "This app can't run on your PC." Wacom Desktop Center

Postby wacom1 » Sun 5. Nov 2017, 07:36

First restart the PC, then try again. If same problem, use the prefutil.exe in C:\Program and Files\Tablet\Wacom to reset the driver. If that also fails, turn off Antiovirus and reinstall the driver. You may have some other software interfering or some file is corrupted. Sometimes Antivirus software gives false alarm and blocks something.


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