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Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011

Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912

Mac OS 10.15 Catalina Beta:
https://www.wacom.com/en-us/support?guideId=015-916

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Blue Tooth problems

Intuos, Intuos Pro, Bamboo, Graphire, etc.
GushingDizzy
Posts: 3
Joined: Mon 6. Nov 2017, 00:09

Blue Tooth problems

Postby GushingDizzy » Mon 6. Nov 2017, 00:14

I just got a new Intuos Pro the other day, and the Blue Tooth is extremely unreliable. I'll have it working fine, then I'll go away for five minutes and it will have stopped working and I'll need to plug it back in again. Sometimes it disconnects while I'm using it, and others it won't connect at all, even though in my Blue Tooth settings it says it's "paired" It's just a mess. Any suggestions?

wacom1
Posts: 897
Joined: Tue 29. Nov 2016, 09:46

Re: Blue Tooth problems

Postby wacom1 » Mon 6. Nov 2017, 08:38

Make sure the tablet BT firmware is updated. Next check the BT settings of your computer. Depending on the configuration, BT may go to power saving mode for example. On some computers Bluetooth signals interfere with Wifi, in other cases BT and Wifi use the same antenna and both need to be enabled. If you are using an Android system, activate 'location based services' - some Android systems have unstable Bluetooth operation, if location based services is Off.


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