Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Latest drivers zoom bug in Photoshop

Intuos, Intuos Pro, Bamboo, Graphire, etc.
barrycraig
Posts: 4
Joined: Fri 27. Oct 2017, 14:55

Latest drivers zoom bug in Photoshop

Postby barrycraig » Tue 7. Nov 2017, 10:47

Latest Wacom drivers, Intuos Pro, Mac OS Sierra.

When using scrubby zoom in photoshop the tablet continues to register the click after the zoom is complete. This means if you zoom in quickly then move the pen it can zoom you out to another level. This is infuriating. Every single release of drivers fixes nothing and adds a whole list of new problems.

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Latest drivers zoom bug in Photoshop

Postby wacom1 » Tue 7. Nov 2017, 11:57

You can use different methods for zooming. With the latest driver zooming with touch gesture in Photoshop is too fast. Use the 6.3.24 driver in this case.

barrycraig
Posts: 4
Joined: Fri 27. Oct 2017, 14:55

Re: Latest drivers zoom bug in Photoshop

Postby barrycraig » Tue 7. Nov 2017, 14:50

wacom1 wrote:You can use different methods for zooming.


I dont want to use a different method. I want to use the method which has been working perfectly fine in Photoshop since it was introduced until your new drivers broke it.

The last driver I can find which doesnt have this problem is 6.3.19-10

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Latest drivers zoom bug in Photoshop

Postby wacom1 » Tue 7. Nov 2017, 19:11

As stated zooming with the pinch touch gesture has a known problem with the latest driver. We do not see this with any previous driver versions. - Are you zooming with touchring ? Earlier drivers were of course not tested with HighSierra and might not work at all.

barrycraig
Posts: 4
Joined: Fri 27. Oct 2017, 14:55

Re: Latest drivers zoom bug in Photoshop

Postby barrycraig » Wed 22. Nov 2017, 15:46

No I am not using the pinch touch gesture, here is my workflow which was working fine until the latest drivers:

1. First button (closest to the nib) on the wacom pen is set to "pan/scroll"
2. When in photoshop holding down the first button and dragging the pen over the tablet would activate "Scrubby Zoom" in photoshop making it very quick to zoom in and out of the image.
3. With the latest drivers the pen continues to zoom the image even when the pen is lifted off the tablet. This means I will zoom into the correct area of the image, then release the click/lift the pen and rather than the image staying where it is on the screen, it randomly jumps and either zooms further in or further out.


Return to “Pen Tablets”