Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-4) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Intuos Pro M stops working

Intuos, Intuos Pro, Bamboo, Graphire, etc.
wacom1
Posts: 897
Joined: Tue 29. Nov 2016, 09:46

Re: Intuos Pro M stops working

Postby wacom1 » Tue 31. Jan 2017, 08:10

When see such a problem, unplug and replug the tablet, then reset the driver or restore previously saved settings (Wacom Desktop Center -> Backup Settings -> Restore). Make sure to use the latest driver (6.3.20-8 at the moment).

SkidsUK
Posts: 7
Joined: Thu 5. Jan 2017, 19:28

Re: Intuos Pro M stops working

Postby SkidsUK » Wed 1. Feb 2017, 00:47

wacom1 wrote:When see such a problem, unplug and replug the tablet, then reset the driver or restore previously saved settings (Wacom Desktop Center -> Backup Settings -> Restore). Make sure to use the latest driver (6.3.20-8 at the moment).


Users shouldn't be expected to do this every time!! Sort the drivers out!

wacom1
Posts: 897
Joined: Tue 29. Nov 2016, 09:46

Re: Intuos Pro M stops working

Postby wacom1 » Wed 1. Feb 2017, 07:43

We do not see this problem often, but if it happens occasionally for some unknown reason, try the recommended steps.

Hylorean2
Posts: 3
Joined: Thu 8. Mar 2018, 16:00

Re: Intuos Pro M stops working

Postby Hylorean2 » Sat 10. Mar 2018, 11:50

just unplug and replug the tablet, then reset the driver or restore previously saved settings. it helped me!


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