New user account
If you have trouble to create a new user account and do not receive a confirmation Email, please contact our customer support and we will manually approve your account.
Please send an Email in which you tell us that you agree our Wacom privacy policy. Thank you for your understanding.

Wacom Drivers
June 2018: New drivers released version 6.3.30-6 for Win and 6.3.30-2 for Mac, with various bugfixes. Download drivers and release notes here:

For clicking problems with Google Chrome see: ... ListPage-1

Please register our products on
How do I register my Wacom device?:

Undo button doesn't work

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Posts: 3
Joined: Wed 22. Nov 2017, 20:26

Undo button doesn't work

Postby Dreamsage » Wed 22. Nov 2017, 20:50

I just bought an Intuos Art - and it's amazing! But the Undo button doesn't work.
Everything else works perfectly, ctrl+z works too. I tried to re-assign the function as "undο" or "ctrl-z" from the wacom desktop center, but it didn't change anything (the default function is "ctrl") How may I make it work?

Posts: 883
Joined: Tue 29. Nov 2016, 09:46

Re: Undo button doesn't work

Postby wacom1 » Thu 23. Nov 2017, 07:53

For most programs Ctrl+Z is used as Undo command. That might not be correct for all apps, and some programs do not support Undo. So if that is button not working, first check that Ctrl+Z from the keyboard has the desired effect. Check in the driver that the button is working, re-assign keystroke -> Ctrl Z. - If still not ok, we can report a bug to the driver team, but need to know your operating system, language, driver version and application.

Posts: 3
Joined: Wed 22. Nov 2017, 20:26

Re: Undo button doesn't work

Postby Dreamsage » Thu 23. Nov 2017, 11:43

Thank you for your reply.
The keyboard's ctrl+z works. In Wacom tablet properties I tried both undo and reassign keystroke ({Ctrl}z is the code that appears at the "define keystroke" window). The problem seems to only appear in Photoshop, which is is what I mostly use. In Corel the button works perfectly (although the assigned button there is bottom left instead of top right). If there was a way to get Photoshop's undo to be in the same position it would also be good.
My operating system is Windows 10 Home, and I use English as main language. I am currently looking for my driver version and will post shortly - the problem seems to be attached to Photoshop though.

Edit: Intel(R) HD graphics 5500 version

Return to “Pen Tablets”