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Intuos Pro with a completely random behavior

Intuos, Intuos Pro, Bamboo, Graphire, etc.
inesdocarmo
Posts: 4
Joined: Fri 24. Nov 2017, 13:33

Intuos Pro with a completely random behavior

Postby inesdocarmo » Fri 24. Nov 2017, 13:49

Hi,

I have a Intuos Pro M connected to a iMac OS High Sierra 10.13.1 and it's driving me insane the way it behaves. Sometimes it doesn't connect to the pen, or it does but only in a straight line. Sometimes all it's fine but doesn't recognize the two fingers command. Sometimes the pen click doesn't work but the finger click does. Sometimes I feel like throwing everything through out the window!
How do I fix this?
Thanks

wacom1
Posts: 897
Joined: Tue 29. Nov 2016, 09:46

Re: Intuos Pro with a completely random behavior

Postby wacom1 » Fri 24. Nov 2017, 14:40

When that happens unplug and replug the cable, reset or restore driver settings (through Wacom Desktop Center). Next look for a pattern, when it happens: using specific software ? Using Chrome but not last update ? other electrical device nearby active ? Tablet touch On or Off ? Of course use the latest driver and check in driver diagnostics, if that is a problem on hardware level (dead strips on the tablet sensor, pentip not ok, faulty cable).

inesdocarmo
Posts: 4
Joined: Fri 24. Nov 2017, 13:33

Re: Intuos Pro with a completely random behavior

Postby inesdocarmo » Fri 14. Sep 2018, 11:19

Hi,

Since my last post I've been solving this issue by disconnecting and reconnecting the usb plug... so sad.
And I think this is really odd as I also have another iMac with a Wacom Tablet (not Pro, I think its Art) and works perfectly.
Here, I have the latest drive, OS 10.13.6, and sometimes I just quit and connect an ordinary mouse as I get crazy with this random behavior.
It's so annoying...

wacom5
Posts: 800
Joined: Tue 8. Aug 2017, 14:35

Re: Intuos Pro with a completely random behavior

Postby wacom5 » Mon 17. Sep 2018, 13:40

If you haven't already, try a different cable and a different USB port. Make sure you are connecting directly and not using any hubs.

inesdocarmo
Posts: 4
Joined: Fri 24. Nov 2017, 13:33

Re: Intuos Pro with a completely random behavior

Postby inesdocarmo » Thu 15. Nov 2018, 16:46

I have. No hubs, no nothing, problem still there.


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