Wacom Drivers
March 2018: Updated drivers released version 6.3.29-4 for Win and 6.3.29-6 for Mac, supporting the new Cintiq Pro products. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

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Intuos Pro with a completely random behavior

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Posts: 1
Joined: Fri 24. Nov 2017, 13:33

Intuos Pro with a completely random behavior

Postby inesdocarmo » Fri 24. Nov 2017, 13:49


I have a Intuos Pro M connected to a iMac OS High Sierra 10.13.1 and it's driving me insane the way it behaves. Sometimes it doesn't connect to the pen, or it does but only in a straight line. Sometimes all it's fine but doesn't recognize the two fingers command. Sometimes the pen click doesn't work but the finger click does. Sometimes I feel like throwing everything through out the window!
How do I fix this?

Posts: 806
Joined: Tue 29. Nov 2016, 09:46

Re: Intuos Pro with a completely random behavior

Postby wacom1 » Fri 24. Nov 2017, 14:40

When that happens unplug and replug the cable, reset or restore driver settings (through Wacom Desktop Center). Next look for a pattern, when it happens: using specific software ? Using Chrome but not last update ? other electrical device nearby active ? Tablet touch On or Off ? Of course use the latest driver and check in driver diagnostics, if that is a problem on hardware level (dead strips on the tablet sensor, pentip not ok, faulty cable).

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