Wacom Drivers
March 2018: Updated drivers released version 6.3.29-4 for Win and 6.3.29-6 for Mac, supporting the new Cintiq Pro products. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

"No Device Connected" to MSP

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Posts: 3
Joined: Thu 19. Oct 2017, 20:05

"No Device Connected" to MSP

Postby dgartist » Sun 19. Nov 2017, 19:36

I use Intuos Pro and I have the same problem. It doesn't seem to be cable or USB port problem. Because it happened to me after installing ver 6.3.25-3 & 6.3.25-5. The older versions work good, but unfortunately they're not up-to-date and get crashes sometimes.

Posts: 90
Joined: Tue 29. Nov 2016, 09:49

Re: "No Device Connected" to MSP

Postby wacom4 » Mon 27. Nov 2017, 10:38

No Device Connected for Intuos Pro can have several causes:
1) No tablet connected or recognized. Does the Intuos show a solid LED when connected to the PC? Does the behavior change when you use another USB port?
2) The driver does not recognize the tablet. Does the behavior change when you remove the preferences with the Wacom Preference File Utility?

We probably need a more in-depth troubleshooting - it might be helpful to contact us on http://www.wacom.com/support/contact-support as well.

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