New drivers posted for Mac and Win, version 6.3.25. Now supporting OSX High Sierra. Windows driver 6.3.25-3 is updated to versiob 6.3.25-5 now to fix an issue with the WL Kit. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

CTH-490 - The program can't start because api-ms-crt-runtime-l1-1-0.dll is missing

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Dingbat1991
Posts: 1
Joined: Mon 4. Dec 2017, 05:09

CTH-490 - The program can't start because api-ms-crt-runtime-l1-1-0.dll is missing

Postby Dingbat1991 » Mon 4. Dec 2017, 05:16

I tried installing a recent update for my tablet driver and I was treated to that following error for my CTH-490 tablet. Now I can't get the driver working at all! Please advise.

wacom1
Posts: 616
Joined: Tue 29. Nov 2016, 09:46

Re: CTH-490 - The program can't start because api-ms-crt-runtime-l1-1-0.dll is missing

Postby wacom1 » Mon 4. Dec 2017, 07:50

That error refers to a Windows runtime file, that should be on the machine when it is fully updated. - So check your Windows updates. When installing tablet driver 6.3.23 or later, the installation should check your system for needed files (vc++ runtime, .NET framework) and download the missing packages from Microsoft servers. If it fails, check manually that these packages are installed.


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