Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
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CTH-490 - The program can't start because api-ms-crt-runtime-l1-1-0.dll is missing

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Dingbat1991
Posts: 1
Joined: Mon 4. Dec 2017, 05:09

CTH-490 - The program can't start because api-ms-crt-runtime-l1-1-0.dll is missing

Postby Dingbat1991 » Mon 4. Dec 2017, 05:16

I tried installing a recent update for my tablet driver and I was treated to that following error for my CTH-490 tablet. Now I can't get the driver working at all! Please advise.

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: CTH-490 - The program can't start because api-ms-crt-runtime-l1-1-0.dll is missing

Postby wacom1 » Mon 4. Dec 2017, 07:50

That error refers to a Windows runtime file, that should be on the machine when it is fully updated. - So check your Windows updates. When installing tablet driver 6.3.23 or later, the installation should check your system for needed files (vc++ runtime, .NET framework) and download the missing packages from Microsoft servers. If it fails, check manually that these packages are installed.


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