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CTH-490 - The program can't start because api-ms-crt-runtime-l1-1-0.dll is missing

Posted: Mon 4. Dec 2017, 05:16
by Dingbat1991
I tried installing a recent update for my tablet driver and I was treated to that following error for my CTH-490 tablet. Now I can't get the driver working at all! Please advise.

Re: CTH-490 - The program can't start because api-ms-crt-runtime-l1-1-0.dll is missing

Posted: Mon 4. Dec 2017, 07:50
by wacom1
That error refers to a Windows runtime file, that should be on the machine when it is fully updated. - So check your Windows updates. When installing tablet driver 6.3.23 or later, the installation should check your system for needed files (vc++ runtime, .NET framework) and download the missing packages from Microsoft servers. If it fails, check manually that these packages are installed.