Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
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Intuos Pen & Touch Medium Silver - Random spasms when drawing

Intuos, Intuos Pro, Bamboo, Graphire, etc.
kenny6d02
Posts: 2
Joined: Fri 8. Dec 2017, 16:22

Intuos Pen & Touch Medium Silver - Random spasms when drawing

Postby kenny6d02 » Fri 8. Dec 2017, 16:37

Hi all,
I've had this tablet for about 2yrs or so and up until recently, its been behaving quite well.
When trying to do any sort of sketching In programs such as Photoshop, clip studio SAI etc the brush moves around randomly ruining whatever it is you were drawing. Sometimes the issue is very minute, only appearing every hour or so but as of late its been quite a few times per minute.

Things I've tried:
- New USB cable and Port
- Trying a different Pen
- Re-installing drivers

Here's a YouTube video showing what I'm experiencing:
https://www.youtube.com/watch?v=i4g3dN4 ... e=youtu.be

Really hope I don't have a defective tablet and need to purchase a replacement.
Thanks in advance & hopefully someone can help!

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Intuos Pen & Touch Medium Silver - Random spasms when drawing

Postby wacom1 » Sat 9. Dec 2017, 09:39

If you tablet has touch, turn touch off and test without it, that could cause irregular movements. And attach the tablet to another USB port (direct connections prefered, not through a hub).

kenny6d02
Posts: 2
Joined: Fri 8. Dec 2017, 16:22

Re: Intuos Pen & Touch Medium Silver - Random spasms when drawing

Postby kenny6d02 » Sat 9. Dec 2017, 12:39

Hi thanks for responding, the touch slider is off and it's only in pen mode. I've tried several direct ports in the back and front of my PC and the issue still persists. The pen glitch happens at random intervals from maybe 5 times a minute to only 2 in a hour, really disrupts my workflow, any ideas what else it could be?

Thanks again in advance.


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