Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Wacom Cintiq Pro 16 Not working after firmware update

Intuos, Intuos Pro, Bamboo, Graphire, etc.
vputinski
Posts: 5
Joined: Sun 10. Dec 2017, 19:10

Wacom Cintiq Pro 16 Not working after firmware update

Postby vputinski » Sun 10. Dec 2017, 19:14

Hello,

Wacom Cintiq Pro 16" on a Macbook Pro with High Sierra OS

This is a serious issue - I downloaded the latest firmware updates for the video and the pen today, and I got an error message during the video firmware update that said it failed. The tablet then turned off, and I cannot get it to turn back on. The device is still apparently registering as connected to my MacBook, and when I move the pen on the dead tablet, the cursor moves with it on my Mac screen.

I have been doing some searching, and it would seem that this firmware update has caused similar issues with other users.

Is there anything else I can do besides re-installing the drivers (which I have done), and rebooting my computer etc? I am going to be speaking with support tomorrow - I guess worst case scenario is that I need a replacement?

This is a bit ridiculous, as I've only had the cintiq for about two weeks..

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