Wacom Customer Support page: https://support.wacom.com/

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667

Mac OS 10.14 Mojave Driver Update:
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here: https://www.wacom.com/en-us/support?gui ... d0e39c4946

Wacom Drivers:
September 2018: New drivers released version Driver 6.3.31-4 for Windows and Driver 6.3.31-4 for Mac OSX, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Error Message: "<DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput."
Please check: viewtopic.php?f=6&t=1888

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
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Wacom Cintiq Pro 16 Not working after firmware update

Intuos, Intuos Pro, Bamboo, Graphire, etc.
vputinski
Posts: 5
Joined: Sun 10. Dec 2017, 19:10

Wacom Cintiq Pro 16 Not working after firmware update

Postby vputinski » Sun 10. Dec 2017, 19:14

Hello,

Wacom Cintiq Pro 16" on a Macbook Pro with High Sierra OS

This is a serious issue - I downloaded the latest firmware updates for the video and the pen today, and I got an error message during the video firmware update that said it failed. The tablet then turned off, and I cannot get it to turn back on. The device is still apparently registering as connected to my MacBook, and when I move the pen on the dead tablet, the cursor moves with it on my Mac screen.

I have been doing some searching, and it would seem that this firmware update has caused similar issues with other users.

Is there anything else I can do besides re-installing the drivers (which I have done), and rebooting my computer etc? I am going to be speaking with support tomorrow - I guess worst case scenario is that I need a replacement?

This is a bit ridiculous, as I've only had the cintiq for about two weeks..

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