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Brand new Intuos Art, pen keeps drawing and jumps around

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Livse7777
Posts: 8
Joined: Fri 15. Dec 2017, 20:31

Brand new Intuos Art, pen keeps drawing and jumps around

Postby Livse7777 » Fri 15. Dec 2017, 20:37

Hi All,

Really hoping to get some help: Today I bought an Intuos Art, and I have been playing with it all day. However, the pen keeps drawing when I remove it from the tablet. Also, I cannot control the pen, as it will freeze, and then suddenly jump to the other side of the screen.

I have Googled this intensively all day, and have tried to put another tip in the pen, and also change the settings for the pen to fast. It has not helped at all.

The tablet cannot be used at all as it is, as for every 2-3 strokes I make, one will be extremely long and at random angle, due to the not responsiveness of the pen.

I would be gratefull for any input.

--
It is running on an Imac, with Sierra 10.13.

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