Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Brand new Intuos Art, pen keeps drawing and jumps around

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Livse7777
Posts: 8
Joined: Fri 15. Dec 2017, 20:31

Brand new Intuos Art, pen keeps drawing and jumps around

Postby Livse7777 » Fri 15. Dec 2017, 20:37

Hi All,

Really hoping to get some help: Today I bought an Intuos Art, and I have been playing with it all day. However, the pen keeps drawing when I remove it from the tablet. Also, I cannot control the pen, as it will freeze, and then suddenly jump to the other side of the screen.

I have Googled this intensively all day, and have tried to put another tip in the pen, and also change the settings for the pen to fast. It has not helped at all.

The tablet cannot be used at all as it is, as for every 2-3 strokes I make, one will be extremely long and at random angle, due to the not responsiveness of the pen.

I would be gratefull for any input.

--
It is running on an Imac, with Sierra 10.13.

Return to “Pen Tablets”