Wacom Drivers
March 2018: Updated drivers released version 6.3.29-6 for Win and Mac, supporting the new Cintiq Pro 24/32 products. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers


For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Intuos art problem with pen

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Livse7777
Posts: 8
Joined: Fri 15. Dec 2017, 20:31

Intuos art problem with pen

Postby Livse7777 » Sat 16. Dec 2017, 16:44

Hi,

I just bought an Intuos art, but are having trouble with the pen. It is wildly inaccurate, and jumps around, and also lags. When I lift it from the pad, it keeps drawing. Sometimes it works fine for maybe 30-60 seconds, and then I just love it, but shortly after it lags and jumps around again.

I have changed the tips, and had the tips out for 24 hours (solution proposed when I Googled the problem). However, it still is a problem.

I would be grateful for any input, thanks!

wacom1
Posts: 862
Joined: Tue 29. Nov 2016, 09:46

Re: Intuos art problem with pen

Postby wacom1 » Sat 16. Dec 2017, 17:02

Open tablet properties and check pen pressure. If there is proessure when the pen is not touching the tablet, the pen is not ok and needs to be exchanged.

maruichan
Posts: 3
Joined: Sat 16. Dec 2017, 04:10

Re: Intuos art problem with pen

Postby maruichan » Sat 16. Dec 2017, 19:13

The pen itself is probably defective. This is what happened after my $100 intuos4 Art pen malfunctioned. The replacement worked just fine.

Livse7777
Posts: 8
Joined: Fri 15. Dec 2017, 20:31

Re: Intuos art problem with pen

Postby Livse7777 » Sun 17. Dec 2017, 15:09

Thanks!

I just checked it; it is not noticing pressure unless I press it down. But I tested it by drawing a vertical line down the middle on the screen, and then drawing towards this line, lifting the pen when reaching the line. Most times the line kept going, beyond the paper actually. It does not register when I lift it from the pad. I cannot stop at line when I want to.

I cannot see a way to attach a photo/ file to this post, else I could show you what I mean :)

wacom1
Posts: 862
Joined: Tue 29. Nov 2016, 09:46

Re: Intuos art problem with pen

Postby wacom1 » Sun 17. Dec 2017, 19:32

If not done already pull out the nib, wipe it clean and push it back in, seems the nib gets stuck. Check also with the eraser end. - If that is fine, the pentip has a problem and the pen should be exchanged. If it is in warranty still, contact our customer support for that.

Livse7777
Posts: 8
Joined: Fri 15. Dec 2017, 20:31

Re: Intuos art problem with pen

Postby Livse7777 » Mon 18. Dec 2017, 07:58

Thank you all!! I am VERY happy to hear that you think it is a pen problem, as I really want to love my Wacom :)

I have replaced the nibs several times, and left it without nib for 24 hours too. It still does this. I have contacted Wacom and cross my fingers for a replacement; it is really expensive to buy a new pen. I only had the Wacom for a few day, so warranty still on :)

Thank you all for your input!


Return to “Pen Tablets”