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Unable to use tablet outside of Art program

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Trickstyr
Posts: 3
Joined: Thu 5. Jan 2017, 01:09

Unable to use tablet outside of Art program

Postby Trickstyr » Thu 5. Jan 2017, 01:12

I have this problem where the tablet cannot click on the taskbar or really be used outside of whatever are program I am using. If I tab out of it, the tablet stops responding.

I have plugged it in to every usb port on my computer as well as restarting the computer and reinstalling the drivers. It will fix for about a day then go right back into not working.

Is there perhaps a setting I have that I need to fix?

wacom1
Posts: 897
Joined: Tue 29. Nov 2016, 09:46

Re: Unable to use tablet outside of Art program

Postby wacom1 » Thu 5. Jan 2017, 08:19

Which operating system and driver version are you using ? Generally it should help to: Unplug the tablet, uninstall the driver and restart your machine. Then attach the tablet, temporarily turn off virus protection, and install the driver for the tablet. Then restart again (and make sure virus protection is activated again). If evrything runs, use the tablet preference utility to make a backup of your settings in a local file. In case the problem comes back, try to restore the settings from the backup file.

Trickstyr
Posts: 3
Joined: Thu 5. Jan 2017, 01:09

Re: Unable to use tablet outside of Art program

Postby Trickstyr » Thu 5. Jan 2017, 19:49

Im on windows 10. Currently following the directions you gave. I will let you know if it works in just a moment

Trickstyr
Posts: 3
Joined: Thu 5. Jan 2017, 01:09

Re: Unable to use tablet outside of Art program

Postby Trickstyr » Thu 5. Jan 2017, 19:57

Alright this didn't work.

Everything works fine until I open up a canvas and then I am unable to use the tablet outside of it. it's not the end of the world. however its annoying as I use a laptop and I have to keep the tablet on top of the keyboard and have to go back and forth between using my tablet and mouse to do anything. Perhaps my tablet is damaged? it's about 2 years old

Its windows 10, Driver version 6.3.20-3


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