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Power Surge on the USB Port CTH-470 [RESOLVED]

Intuos, Intuos Pro, Bamboo, Graphire, etc.
SkyeArte
Posts: 2
Joined: Sun 24. Dec 2017, 19:37

Power Surge on the USB Port CTH-470 [RESOLVED]

Postby SkyeArte » Sun 24. Dec 2017, 19:53

I'm having trouble connecting my device to my laptop running windows 10. The tablet has been used for two years and has previously connected just fine to this and other computers. Whenever I try to plug in the USB, even just the chord itself, it comes up with an error message and won't connect.
Image
The errors only happened after about a month without use. I've even been able to use it for a short amount of time recently (5 minutes today) before getting the message again. There are some minute physical issues, but from being able to connect for a short while, I don't think that's the issue.

I've restarted the laptop, reset the ports, and uninstalled/reinstalled the usb drivers and it still either comes up with the error message or doesn't do anything. I can't find any forums about this issue that are answered.
Last edited by SkyeArte on Thu 8. Feb 2018, 18:18, edited 1 time in total.

wacom1
Posts: 897
Joined: Tue 29. Nov 2016, 09:46

Re: Power Surge on the USB Port CTH-470

Postby wacom1 » Mon 25. Dec 2017, 07:34

The message could be result of a bad cable with a shortcut. I would try to use another cable. And check if there might be something burnt.

SkyeArte
Posts: 2
Joined: Sun 24. Dec 2017, 19:37

Re: Power Surge on the USB Port CTH-470

Postby SkyeArte » Thu 8. Feb 2018, 18:17

Got a new cable and it works like a charm. Thank you!


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