Wacom Customer Support page: https://support.wacom.com/

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667

Mac OS 10.14 Mojave Driver Update:
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here: https://www.wacom.com/en-us/support?gui ... d0e39c4946

Wacom Drivers:
September 2018: New drivers released version Driver 6.3.31-4 for Windows and Driver 6.3.31-4 for Mac OSX, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Error Message: "<DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput."
Please check: viewtopic.php?f=6&t=1888

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Power Surge on the USB Port CTH-470 [RESOLVED]

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Post Reply
SkyeArte
Posts: 2
Joined: Sun 24. Dec 2017, 19:37

Power Surge on the USB Port CTH-470 [RESOLVED]

Postby SkyeArte » Sun 24. Dec 2017, 19:53

I'm having trouble connecting my device to my laptop running windows 10. The tablet has been used for two years and has previously connected just fine to this and other computers. Whenever I try to plug in the USB, even just the chord itself, it comes up with an error message and won't connect.
Image
The errors only happened after about a month without use. I've even been able to use it for a short amount of time recently (5 minutes today) before getting the message again. There are some minute physical issues, but from being able to connect for a short while, I don't think that's the issue.

I've restarted the laptop, reset the ports, and uninstalled/reinstalled the usb drivers and it still either comes up with the error message or doesn't do anything. I can't find any forums about this issue that are answered.
Last edited by SkyeArte on Thu 8. Feb 2018, 18:18, edited 1 time in total.
Top
wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Power Surge on the USB Port CTH-470

Postby wacom1 » Mon 25. Dec 2017, 07:34

The message could be result of a bad cable with a shortcut. I would try to use another cable. And check if there might be something burnt.
Top
SkyeArte
Posts: 2
Joined: Sun 24. Dec 2017, 19:37

Re: Power Surge on the USB Port CTH-470

Postby SkyeArte » Thu 8. Feb 2018, 18:17

Got a new cable and it works like a charm. Thank you!
Top
Post Reply

Return to “Pen Tablets”