Hurricane Florence Alert:
A rather large hurricane is set to hit the East Coast of the United States at the end of this week. Because of its size and threat to life & property there have already been significant evacuations in the areas expected to be hit worst. Hopefully things do not turn out as bad, but we will probably see shipping delays to and from that area (our North America distribution center is in Memphis, TN, close to the area).
If you are in the US region and you order something during this period, please see check https://www.ups.com/us/en/service-alerts.page?id=alert1 for possible alerts.

Wacom Drivers:
June 2018: New drivers released version 6.3.30-6 for Win and 6.3.30-2 for Mac, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Intuos Pro: Blinking light, no cursor movement, driver "failed to install"; combatibility issue?

Intuos, Intuos Pro, Bamboo, Graphire, etc.
mettacine
Posts: 1
Joined: Sat 30. Dec 2017, 23:14

Intuos Pro: Blinking light, no cursor movement, driver "failed to install"; combatibility issue?

Postby mettacine » Sat 30. Dec 2017, 23:29

I literally have 0 clue what to do.

I installed the driver 10 times, uninstalled it, restarted my computer, turned the tablet on and off, unplugged it, etc. etc.
This is not a problem with the cord or USB, the computer registers the tablet.

A quick summary of what has happened:
- The desktop center says there is no device, but says the driver is good.
- My computer says that the driver does not work, however.
- My computer makes the noise indicating that the tablet is connected, with both the wireless and cable.
- The light only blinks, and sometimes it's dark.
- The tablet isn't functioning, so I can't draw. (Ironic, because art is a way I take out anger)
- My old computer works with the tablet.

I can't currently contact Wacom due to the hotline being down.

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Intuos Pro: Blinking light, no cursor movement, driver "failed to install"; combatibility issue?

Postby wacom1 » Sun 31. Dec 2017, 16:26

Which tablet model is it ? Wacom Intuos Pro Medium or Large ? Or the older Intuos Pro with the wireless kit ? If it is the older model, take out the battery and connect by wire. Blinking can indicate that the tablet tries wirelessly even though connected by cable.


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